All new sites follow the installation process given here. This
proces only covers the video site portion of the installation and it
assumes that an MN.IT-owned or MN.IT-managed network devices has already
been installed.
| who |
what |
| Customer | Contact MN.IT Analyst and place order for
a video site. The order should include:
- the network device the video sites will be attached to (implied if
this is part of a new device install);
- the number of systems to be installed;
- if more than one system is to be installed, the desired number of
simultaneous video calls; and
- the maximum bandwidth of a video call (normally either 384 kbps or
768 kbps).
In addition, the following information should be included for each system:
- manufacturer
- model
- software version
- serial number
- password
Finally, the following contact information should be included:
- Billing Contact(s)
- Room Contact(s)
- Scheduling Contact(s)
- Technical Contact(s)
Each should have the appropriate name, email address, telephone number
(including pager, text, and cell if appropriate), and any other
relevant information.
|
| MN.IT | Prepare for installation:
- Compare the requested video bandwidth against the bandwidth
available in the installed devices. If there isn't enough bandwidth,
work with the customer to adjust the request or obtain additional
network resources.
- Provision the bandwidth in the network.
- Add each system to MN.IT's records.
- Add each contact to MN.IT's trouble ticket system, video management,
and iweb systems.
- Assign site names, E.164 identifiers, IP addresses, and
gatekeepers to each system.
|
| Customer | Configure the systems and contact MN.IT
when ready to "go live." |
| MN.IT | Schedule and carry out certification tests
and add the system to the white pages. |
| Customer | Schedule training with MN.IT. |
