MNET Services>Telecom Video>Video Conferencing>Service Definition

MN.IT offers video conference subscription services that deliver:

  • video conference-enabled network connections,
  • video conference application support services,
  • video conference event services, and
  • physical facilities.

Video Conference-Enabled Network Connections

Video conference-enabled network connection services provide a connection from a customer location with one or more video systems into a quality of service-enabled network.

The subscriber responsibilities are to:

  • Purchase the video subscription from MN.IT.
  • Purchase bandwidth from MN.IT.
  • Purchase, install, and maintain the facilities. The facilities include the room, the codec, the camera, and the rest of the equipment. The facilities should meet MN.IT standards and be maintained in accordance with those standards.
  • Provide MN.IT with contact information for the site's technical staff.
  • Notify MN.IT of any changes to the room's or equipment's configuration.
  • Provide MN.IT access to equipment as needed.

MN.IT's responsibilities are to:

  • Provision and maintain the network resources required to meet the purchased needs.
  • Provide the E.164 number(s).
  • Maintain a white pages listing of available video conference sites.
  • Provide Quality of Service to the best extent possible.
  • Provide monitoring and reporting on the service.
  • Operate a Technical Assistance Center (TAC) that supports video connections.
  • Perform inter-operability testing and certification of video conference codecs, software, and configurations and to maintain a list of those approved for use with this service.
  • Perform initial testing and acceptance of video conference site connections.
  • Maintain a current list of technical staff contact information.
  • Maintain contracts and vendor relationships with video conference equipment providers.
  • Maintain contracts, connections and vendor relationships with video conference network and service providers to enable world-wide connectivity.
  • Set standards for rooms, codecs, and cameras.
  • Develop and provide training for host sites and participants.

Video Conference Application Support Services

Video conference application support services provide customers with training and operational support to enable them to deploy and operate successful video conference applications for their organization.

The subscriber responsibilities are to:

  • Purchase the video subscription.
  • Identify the type of application (e.g., court hearing, training).
  • Provide local operational staff support.
  • Designate a site coordinator and one or more backup site coordinators.
  • Provide coordinator and backup contact information to MN.IT and keep this information current.
  • Attend required MN.IT training.
  • Participate in MN.IT user group activities as needed.

MN.IT's responsibilities are to:

  • Create a user community of public and private organizations that adheres to common practices and processes, thus enabling seamless connectivity among all.
  • Offer services tailied to specific applications.
  • Maintain a white pages listing of available video conference sites.
  • Determine and document the service and its best practices for operating and supporting video conferencing services.
  • Operate a video conference reservation center in support of video customers.
  • Offer a site coordinator training program.
  • Organize and offer user group activities.
  • Provide documents and communications in support of operating video conference services.

Video Conference Event Services

Video conference event services provide customers with event planning, event management, event technology and event evaluation service. The goal is to enable successful video conference events within the customer organizations.

A video conference event is a call from one site to one or more other site(s). The conference organizer is responsible for providing a conference host site.

The host site responsibilities are to:

  • Notify MN.IT about the conference and provide MN.IT with the host site contact information.
  • Determine the schedule.
  • Determine which sites are involved.
  • Coordinate with all involved sites regarding the schedule.
  • Determine any special needs.
  • Arrange for sites to meet the special needs.
  • Function as the point of contact for all problems that arise during the conference lifetime.
  • Report problems, issues or questions to MN.IT.
  • Authorize any changes, including changes to the conference schedule or participant sites.
  • Authorize MN.IT staff to enter the conference while in session if necessary. See the When MN.IT May Join a Video Conference page.
  • Pay event-based fees as appropriate.

Participant site responsibilities are to:

  • Follow the video best practices.
  • Follow the standard install process for the video site.
  • Adhere to room standards.
  • Commit to the host site's timeframe.
  • Participate in event pre-planning as needed.
  • Communicate any known issues or special requests to the host site in advance of the event, allowing enough time for the host site to address them.
  • Communicate problems during the event to the host site.

MN.IT's responsibilities are to:

  • Operate the event as required and appropriate.
  • Provide a common calendaring and notification system mechanism to coordinate and communicate schedules.
  • For some service levels, provide and/or manage conference bridge ports (MCU) and gateway ports.
  • Determine and document event procedures and best practices.
  • Offer a conference-host training program.
  • Manage process hand-offs to other video conference service providers.
  • Bill event-based fees as appropriate.
  • Offer an event evaluation service.