MN.IT offers many services, and each service has one or more ways in
which you can interact with the service (we call these roles). This form gathers the roles for
each of the major service types and identifies the types of access
offered for each. It also either tells you how to obtain that access
or provides a way to submit the request.
Important notes:
- All requests are subject to review and verification.
- This form does not include all MN.IT roles or authorizations.
- In many cases, submitting the request using this form is just
starting the process. Other MN.IT forms and requests may be involved.
COSWeb
COSWeb is not a service in itself, but is used as part of our
delivering other services. As such, you may receive a COSWeb account
in addition to other accounts. Your COSWeb account can be used for
these purposes in addition to any others:
- Your COSWeb account holds your MN.IT contact information. In
addition to the basic telephone number and mail address information,
it can hold pagers, IM addresses, SMS (text) addresses, and lots of
other information. You can also mark information with priority and
privacy tags. Please keep it up to date.
- You can use your COSWeb account to submit and track incidents with
our TAC.
Iweb
Iweb is the name of set of web services offered by the MNET part of
MN.IT. It has a substantial amount of public information about Data
Networking, Mail, Video, and Voice services. In addition, there is a
login portion of the site that enables administrators to see and
configure non-public information. As such, you may receive an Iweb
account in addition to other accounts.
Data Networking
User Role
- DNS: for any DNS-related requests - including having us be
a master, secondary, or making changes to an existing domain - use the
DNS Request form. Please use the Notes
section of the form as needed.
- You can request remote access using MN.IT's VPN. Requests should be
sent to your network administrator. There is a charge for this
service.
- You can request remote access using MN.IT's dialup facilities.
Caution: the lifetime of this service is unclear. Requests should be
sent to your network administrator. There is a charge for this
service.
- You can find your network administrator by the Find Data Network Administrator Request form.
Network Administrator Role
- You request a VPN for a user by using the General MNET Request form. At this time, MN.IT is only handling VPN
requests for users from the Administration Department, the Governor's
Office, the Revenue Department, and for MN.IT staff. There is a charge
for this service.
- You request a user dialup account by using the General MNET Request form. Caution: the lifetime of this service is
unclear. There is a charge for this service.
- You can request an account on our Iweb system by the Iweb Account Request form. This account can be used to see
network traffic statistics and configuration information.
- In those cases where a network device is jointly managed by you
and MN.IT, you can request access by using the General MNET Request form. This access requires a keyfob, but if you
have an MN.IT keyfob for any other purpose, you can use the same one.
- You can request access to netflow data for your networks by using
the Network Interface Statistics Request form. Specify the data
networks for which you wish access to the netflow data on.
- If we are providing Checkpoint firewall services to you, you can
request access to information about your zone by using the Iweb Account Request form. Specify the zones for which you
wish access to.
Mail
User Role
- MN.IT does not accept mail-oriented requests directly from users: we
ask that you route any requests through your local mail
administrator. You can find your mail administrator by using the Find Your Mail Administrator Request form.
Mail Administrator Role
- You can request access to anti-spam bypass list editing for your
domains by using the Iweb Account Request form.
Specify the mail domains that which you wish access to manage the data
for.
Pop Mail Administrator Role
- You can request Pop-related changes by using the Pop Mailbox Request form. There is a charge for pop mailboxes.
Mail List Administrator Role
Video
Billing Contact Role
- If you need to change your or someone else' status as a billing
contact, use the Video Contact Request form.
Host Site Coordinator Role
Host site coordinators don't normally have any special
relationships with MN.IT, althought they are often application contacts
as well.
Participant Role
Room Contact Role
- Room contacts normally don't need any special access to Iweb. They
often have COSWeb accounts for submitting and reviewing tickets.
Scheduling Contact Role
- Scheduling contacts have accounts on our VC Wizard scheduling
system (for now, the Tandberg TMS system soon). If you need to change
your or someone else' status as an scheduling contact, use the
Video Contact Request form.
- If you prefer that your video systems not be in the public video
white pages, we can set you up a private video group or otherwise
restricts access in the directory by using the General MNET Request form. Note that the directory of video systems is
considered public information under the Minnesota Data Practices Act,
so we will need an explanation related to that Act of why the video
system name is not public. In any event, this change only controls
the listing: it does not control who can dial your systems.
Technical Contact Role
- Technical contacts have accounts on our VC Wizard scheduling
system (for now, the Tandberg TMS system soon). If you need to change
your or someone else' status as a technical contact, use the Video Contact Request form.
- If you prefer that your video systems not be in the public video
white pages, we can set you up a private video group or otherwise
restricts access in the directory by using the General MNET Request form. Note that the directory of video systems is
considered public information under the Minnesota Data Practices Act,
so we will need an explanation related to that Act of why the video
system name is not public. In any event, this change only controls
the listing: it does not control who can dial your systems.
Voice
User Role
Voice Administrator Role
- You can request new telphone lines, change existing lines, or
remove lines through COSWeb.
- You can request audio conferencing
services by sending a mail message to Service.Desk@state.mn.us.
- You can set your organization up for e-Fax services by sending a mail
message to Service.Desk@state.mn.us.
- You can set your organization up for language line services by sending a mail message to Service.Desk@state.mn.us.
- You manage your phone services settings through your Iweb account.
This account should have been set up for you automatically. If it
wasn't or you need other changes, use the Iweb Account Request form.
- You can configure services and other options on your voice-over-IP
phone by using the CCMUser system.
- You can add, change, or remove voice mail boxes by using the
COSWeb system.
- You can add, change, or remove other phone services by using the
COSWeb system.
- You can request access to information on your voice-over-IP phone
usage on our Telesoft system by sending a mail message to Service.Desk@state.mn.us.
Other
Request any other authorizations by sending a mail message to Service.Desk@state.mn.us.